Madison Oakley video testimonial collage

Now released, our most recent testimonials from our clients available on YouTube

http://www.youtube.com/­watch?v=s3M2FlXCyKY

Best of Bath

We are delighted to announce Madison Oakley is the very first estate agent in Bath to appear on the Best of Bath website. This is in addition to being the first agent in the city to be awarded a transparency kitemark on www.allagents.com. Thank you to all of our clients who took the time to recommend us. If you’d like to see the testimonials detailing our service, click on the logo above.

Bathwick and Larkhall testimonials

Two letters received over the last week from clients we acted for on sales in Bathwick (St Anns Way) and Larkhall (Beaufort Place);

“Thank you so much for all the help you gave Sue and I with the sale of St Ann’s Way. We were very pleased with the way everything went – especially as they managed to complete earlier than we expected.

 When we chose an estate agent we went with our gut instinct: you had a very clear idea of how you would market the house, and you delivered what you promised. You kept us informed every step of the way, and you kept the buyers sweet too! This enabled it to be a very straight forward process, thank you. We are recommending you to anyone who’s selling/buying!

 One very minor thing: we would have appreciated knowing, in advance, that the purchasers and their builders were visiting the house after their offer was accepted.

 Many thanks again for all your help”

“I would like to put in writing my profound thanks to both you and Will for all the support over these past months. It has been one of life’s more emotionally challenging times selling the family home after so many years. It has been made bearable due to your professional and unwavering support. Nothing has been too much trouble for you to do for us and you have always been available to discuss any worries or problems.
 
Carey, you have diligently covered every step of the way in order to get us the very best result that could possibly be. I just couldn’t recommend the team at Madison Oakley more highly and am determined to spread the word far and wide.
 
Your quality of service goes well beyond the normal Estate Agent’s job description. With this testimonial comes a warning, as I am afraid that you will not be seeing the last of us!
 
In my estimation you have put the ‘gent’ back into Agent’s and both you and Will are a credit to the Estate Agent profession.
 
Well done.”

Latest client feedback

After every exchange, we always ask vendors and purchasers what we did right and what we could have done better.As a relatively new business, we know there will always be tweaks to make to customer service, marketing communication and the like but both Will and I are very interested to see how our personal approach to estate agency is received by the people who matter – our clients. Below is the latest letter we received (22/7/2011) in its entirety;

Dear Carey

 Re: Sale of 8 Beaufort Place

 Thank you for your letter of 21^st July 2011 congratulating us on the sale of the above property. I really think the congratulations is entirely yours as your persistence and patience during the ups and downs of this sale have been remarkable.

 It was truly our lucky day when you persuaded us to engage you to sell our late Mum’s house. As I live next door to the property, you immediately took on board the sensitivity needed to help us through this transaction. What initially seemed an easy and quick sale turned into somewhat of a challenge but you handled every twist and turn with patience and efficiency, personally keeping us informed of each issue as it cropped up.

 The research into the history of the house that you carried out, was fascinating and made us feel you, like us, saw this property as a real treasure.

You made us feel that we were of the utmost importance, which, I believe, is probably the gift you have that you share with all your clients. For me, who admittedly has had little experience of buying and selling property, you have single- handedly dispelled the somewhat dubious reputation earned by other estate agents.

 Not only have you helped us over what could have been a very painful time, but I am confident you have helped to find me lovely neighbours.  We would not dream of using any other Estate agent should the need arise in the future.

 Our sincere thanks go to you. With talents such as yours, I am certain your business is heading for well deserved success.

 With best wishes

 Paula